FAQ 2017-07-20T09:19:09+00:00

Frequently Asked Questions

H&H Tents and Events is more than just a rental store. We are involved with helping our customers plan for and carry out a successful event. There are many aspects to planning an event and we hope you will find many useful tips and answers to questions here.

Do you require a deposit? When is the balance due? 2017-07-27T14:24:12+00:00

Deposits are required to take the rental items out of inventory and hold them for your event. A deposit of 25% is required for orders placed prior to three months of the event. For orders placed within three months of the event a 50% deposit is required. For all tenting equipment a 50% deposit is required. Deposits are nonrefundable if cancellation is within two weeks of the event. The balance of the order is due the day before delivery or upon pick up of the items. All charges are for time out, whether the product is used or not. We accept Cash, Check, Mastercard, Visa and American Express for payment.

How soon in advance should I make a reservation? 2017-07-27T14:24:05+00:00

We encourage our customers to place their rental reservation at least 60 days prior to the event (or delivery) date. During peak season (April through October), 90 days advance notice is a good rule of thumb for most rental equipment and will help ensure that we are able to meet your needs and satisfy your requests. For tent reservations, we recommend up to a year in advance for the peak season orders. We understand that you will not always be able to plan every event that far in advance and we do encourage you to contact us, even if it is the day of the event, and we will do all that we can to meet your event rental needs.

How do I make a reservation? 2017-10-02T08:32:00+00:00

Call our office and speak with one of our customer service representatives to place your order at (713) 856-7070 or email customerservice@hhtents.com

Do I need to clean the rental items before they are returned to you? 2017-07-27T14:20:52+00:00

The following should be done after your event to avoid any additional charges:

Linen – Please shake any food / debris from linens and ensure that they are sufficiently dry before packing. Place all linens in a bag.
China – Scrape, rinse, and return to crate.
Flatware – Rinse and dry.
Silver Items – Rinse and dry.
Coffee Urn – Remove the grains from the filter, empty coffee, and rinse.
Grill – Allow ashes to cool completely before emptying. DO NOT extinguish coals with water — this causes severe warping of the grill bottom. Grill top must have all food particles removed by wire brush.
Chair – Please fold all chairs and stack.
Table – Please break down all tables.

What happens if my rental items are returned late? 2017-07-27T14:20:52+00:00

Rental items not returned on time will be subject to an additional rental charge every week until the items are returned.

How long may I keep my rental items? 2017-07-27T14:20:52+00:00

The standard rental period is for 3 days. If you wish to use the rental items for a longer period, please call us for long-term rates.

Where do I pick up and return my rentals? 2017-07-27T14:20:52+00:00

When you are ready to pick up your rental items, Visit our offices, located at 5485 West Sam Houston Parkway North Houston, Texas 77041 (click here for directions) and we will finalize your order, collect payment, and direct you to the appropriate loading area to pick up your rental items. When you are returning the equipment, please check with our offices first before unloading your rental items. Returns and pickups must be done during our regular business hours.

What if my event plans change (my guest count goes up or down)? 2017-07-27T14:20:52+00:00

Changes to your order can be made up to 12:00pm, 2 days before your delivery or pick up date. Items may not be deleted and item quantities may not be reduced after this time. Changes that increase rental item quantities or add items to your rental order will be accepted, subject to availability, up to 10:00am the day before your delivery or pick up date. Tents and special order linens are subject to different reservation rules. Tent orders cannot be cancelled without 2 weeks advance notice, otherwise the 50% deposit will be forfeited. No change in quantities or items may be made once a special linen order is placed. Special order linen deposits are Non-Refundable. Cancellations made after your delivery of your rentals, installation of tents or dance floors, or pick up of your rentals at our showroom forfeit all payments that we’re required to have been made by the time of cancellation.

Do you provide propane for the grills, heaters and commercial ovens? 2017-07-27T14:28:19+00:00

We will provide the appropriate size propane tank, with the correct pressure, for our rental equipment that requires it. You may not connect a personal propane tank to our equipment. The propane is charged separately from the rental equipment due to fluctuations in propane costs.

How do I know what size tablecloth to rent? 2017-07-27T14:28:33+00:00

Most dining tables are 30” off of the floor so if you want your linens to drape to the floor, add 60” to the width/length of the table to determine your size. Please refer to our Linen Size Chart for you to use as a reference guide.

If I’m having a buffet, how many plates will I need? 2017-07-27T14:28:50+00:00

As a minimum, you should plan to have at least 10% more plates than the number of guests. If you are using a caterer, check with them as they will know the food being served and may have a more accurate suggestion for the extra number of plates needed.

How many glasses will I need? 2017-07-27T14:30:03+00:00

Each and every event is unique and the number of glasses needed, will be based on the number of guests, type of drinks to be served and length of the event. One estimate we’ve found to work for many events is to have 2 glasses per person. But some events may have guests who drink less where you could plan 1 glasses per person; and some events the guests may drink more, or have more variety of drink choices, and you may need to have 3 or more glasses per person. You know your guests and the type of drinks you will be serving and we can help you determine number and type of glasses to have at your event. Also, if you are using a caterer, they will have suggestions for the best quantity of glasses to have.

How can tables be configured for seating and buffet/bar service? 2017-07-27T14:30:10+00:00

There are many options available for arranging tables for both seating and the buffet and bar service areas. The option best suited for your event will depend on many factors. Check out our charts – – Table Seating Arrangements and Specialty Tables & Creative Arrangements – which show some different arrangements to help in your decision.

How many people can fit at each table? 2017-07-27T14:30:18+00:00

Rectangular- 4’ x 30” – seats 4-6
6’ x 30” – seats 6-8
8’ x 30” – seats 8-10
Round- 24” Cocktail – seats 2-3
30” – seats 2-4
36” – seats 4-6
48” – seats 6-8
60” – seats 8-10
72” – seats 10-12
Specialty- Children’s – 6’ x 30” – seats 8-10

What happens if my rental items are damaged? 2017-07-27T14:30:27+00:00

If the equipment becomes unsafe or is in disrepair, please discontinue use and notify us immediately. Responsibility for rental items remains with the customer from delivery/pick up to return. You bear the entire risk of loss, regardless of cause, with respect to the rented equipment, reasonable wear and tear excepted. Accrued rental charges cannot be applied against the purchase or cost of repair of damaged, lost or stolen equipment. Rented equipment, unreturned when due or damaged beyond repair, must be paid for by you at its current list price, plus shipping. The cost of repairs will be borne by you whether performed by us or at our option, by another. A nonrefundable damage waiver of 10% is placed on all rentals orders and can be removed if requested. The damage waiver modifies your responsibilities as outlined in the above paragraph to release you from liability arising from accidental damage to equipment while it is in your possession. Accidental damage from normal usage is defined as broken glasses, chipped plates and small burn holes in linen. The damage waiver does not cover you for any items not returned including crates and racks. Also not covered is excessive amount of breakage due to negligence, molded linen, and excessive wax on linen. All items should be secured and protected from weather conditions.

What happens if I don’t receive all of my rental items or one arrives broken? 2017-07-27T14:30:34+00:00

We work extremely hard to ensure all orders are delivered to you in prime condition, however, sometimes items may break in transit or other problems may occur. We encourage you to check over the rental items after you receive them and contact us immediately to notify us of any discrepancies or problems by calling our office at 713-856-7070. We do check messages after hours and will do whatever we can to correct any problems you may be experiencing.

Do you perform site visits for future tent installations? 2017-10-02T08:33:51+00:00

Yes, for large events, we are happy to come to your place or business to the survey the area. There is a service charge of $75 for this service for venues located within the local Houston area, if your venue is located outside of the local Houston area please call for pricing. Once your tent order is placed, the service charge will be credited towards your final invoice.

Can you bring the items inside of my home or business? Can you carry the items to my deck or to the back of my home? 2017-10-02T08:34:36+00:00

Yes, delivery and additional set up charges would apply.

Do you set up and take down the tables and chairs? 2017-10-02T08:35:02+00:00

Set up and take down of chairs is available at an additional charge. If the fee has not been paid, rental staff will only deliver the equipment to the designated address.

Do you deliver / pickup on Sundays? 2017-10-02T08:35:29+00:00

Delivery and/or pickup can be arranged on Sunday for an additional charge.

Can I have a delivery or pickup after normal business hours? 2017-10-02T08:35:55+00:00

Yes, a delivery or pickup after normal business hours of 8 am – 5pm, can be arranged. Additional charges will apply.

Can I specify a date and time for my delivery / pickup? 2017-10-02T08:36:22+00:00

Yes, specified dates and times may be arranged subject to an additional charge.

How do I leave the items after my event for you to pickup? 2017-10-02T08:36:53+00:00

The rented equipment is the customers responsibility at all times. Please be sure that all equipment is secure when not in use and protected from weather at all times. The customer will be charged the replacement cost for damaged or missing items, including boxes, crates, and carts.

Where do you leave / pickup the items? 2017-10-02T08:37:18+00:00

We will pick up/deliver to your place of business or home as designated by the customer. The equipment must be received and signed for by the customer and/or a designated individual.

Do you deliver? 2017-10-02T08:37:46+00:00

Yes, delivery is available for an additional charge. Charges are based on order requirements.

What happens if there is damage to the tent during the event? 2017-10-02T08:38:24+00:00

The rented equipment is the customers responsibility at all times. If the damage requires immediate assistance, please contact our staff in case of emergency immediately. The customer should take all necessary precautions to secure the and protect the equipment from damage. The customer will be charged the replacement cost for damaged or missing items, including boxes, crates, and carts.

What do I need to do to get ready for you to install the tent? 2017-10-02T08:39:05+00:00

Please ensure the area in which you want the tent installed is completely free of all obstruction prior to our installers arriving.

Call your utility company to perform a DIGS Test at least 1 week prior to us installing your tent to ensure that our 36” long stakes do not hit any utility lines.

If you have underground sprinklers, septic tank, etc. you must mark the lines with string or flags and notify our installers. We are not responsible for any damage to subsurface utilities, lines, etc. This is the responsibility of the customer.

Can I install the tent myself? 2017-10-02T08:39:33+00:00

No, tents are installed by rental staff only.

What happens if I need to cancel my party? 2017-10-02T08:40:00+00:00

All cancellations require a one-week notice (prior to the date of service, not of event). Cancellations made with less than a one-week notice, 100% of the renter’s invoice is due regardless of circumstances.

How far in advance do I need to book a tent? 2017-10-02T08:40:23+00:00

For large events such as weddings or corporate events, we suggest that you reserve your order as early as possible. Anywhere from 6 months to 1 year in advance would be the best, to ensure the size you want is available and that you allow time to obtain permits and testing as required.

How do I make a reservation? 2017-10-02T09:12:46+00:00

Call our office and speak with one of our customer service representatives to place your order at (713) 856-7070 or email customerservice@hhtents.com

What are weather considerations I should be aware of when using a tent? 2017-10-02T08:40:54+00:00

Under normal conditions, tents provide a dry haven for outdoor events. Tents are temporary structures and ARE NOT intended to be occupied during lightning or high winds. Immediate evacuations is required during inclement severe weather.

Can I cook under the tent? 2017-10-02T08:41:20+00:00

No, cooking under the tents is not allowed. Damages will be charged to the customer.

Do I need a permit to install the tent? 2017-10-02T08:41:44+00:00

Call your city hall to inquire about the requirements for tent set up prior to your event. Most cities require tent permits. Permits may take up to 4 weeks for approval. Charges are determined by the city.

Can the tent be installed on asphalt or cement or on a deck? 2017-10-02T08:42:07+00:00

Concrete Drill and anchor (Dig tests required) – Pole Tents, (optional) Structure Tents and Frame Tents

Barrels (avoids the need to drill) – Frame Tents, Barrel covers available at an additional charge.

Concrete Blocks – Structure Tents

How will I know the tent will fit where I want it to go? 2017-10-02T08:42:39+00:00

No trees or fixtures can be inside the space prior to install. Any overhead fixtures lower than 30 feet (power lines, awning, etc.) should be check for clearance by a tent professional prior to installation.

Tent installations require a 10’greater than the width and 10’ greater than length of the selected size, allowing an unobstructed space of 5’ around the perimeter of the tent. Area of installation should be relatively flat surface.

Frame Tents and Structure tents require 5’ greater than the width and length of the selected tent, allowing an unobstructed space of 2.5’ around the perimeter of the tent. If your space has multiple levels, uneven surfaces, or fixtures inside the tent space, you should schedule a professional from our office to inspect the site prior to install.

What size tents are available? 2017-10-02T08:43:10+00:00

Call for sizes available.

What are the different types of tents available? 2017-10-02T08:43:48+00:00

Instant Tents
Pole Tents
Structure Tents
Frame Tents

How do I know what size tent to get? 2017-10-02T08:44:22+00:00

This depends on the number of people that will be under the tent at any given time and what they will be doing. Banquet seating. Adding a dance floor, DJ/Band, buffet tables, gift tables, etc. will most likely require the next size or 2 sizes up. Use the space planner.

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